Invite a sense of tranquility to your space with the Serenity Home Collection of area rugs. Traditional and modern designs are finished with subtle tonal variations that add a relaxed spin and a high-low textured pile that adds dimension. Choose from a variety of sizes, from runner rugs for the kitchen and hallway to large rugs for your living room in bedroom, all presented in neutral colors for easy decorating.
Ordering
You can easily place an order online, if you encounter a problem you can place it via email or phone.
When ordering by email, do not include credit card info, We will Invoice you to pay.
Orders placed go to processing immediately, Processing time is 24-48 hours.
Shipping
Most Items are shipped within 2 business days.
You will be notified via email when an order ships.
Some items may ship in 5 days, You will be notified when there's a delay in shipping.
Multiple Items may ship from different locations at different times.
A tracking info will be provided for each item.
We do not ship to PO Boxes
Pick Up
If the item is picked up from our locations, you will be notified by email when it's ready to pick up
Most items are ready to pick up in 2 business days.
Call us if you have a rush to pick up, We will try to accommodate your requests.
Order Changes
While we cant confirm order changes once it is placed, if you call us or email us, we will try our best to accommodate certain requests. We put customers first
Inspection
Carefully inspect package on arrival, Note damages/Missing items on receipt.
Inform us immediately via email or phone.
You will receive detailed instructions on how to proceed with the situation
Care instructions to keep your rugs looking pristine.
Use a rug pad to prevent slipping, wear and tear, and add extra plushness.
Vacuum regularly using a low suction vacuum or an automatic vacuum like a Roomba.
Avoid beater bars or rotating brushes, and be gentle near fringes.
Rotate your rugs to prevent color fading and ensure even wear.
Shedding is normal for wool rugs or rugs with long fibers.
Don't pull any yarn coming out of the rug, instead cut it with scissors.
Act quickly on spills by blotting them with a clean, undyed cloth.
Avoid rubbing and using chemicals. For major spills, consult a professional rug cleaner.
With these care instructions, your rugs will stay beautiful for years to come! Read our Blog for more tips on caring your rug or email us for anything specific
