Free Shipping to the 48 Contiguous United States. For all other destinations, including Alaska, Hawaii, and international locations, please contact us to inquire about shipping options.
Orders are processed within 2-3 days, with standard shipping taking an additional 3–5 days. For faster delivery options, please contact us to enquire.
Yes. Once your order ships, we’ll email you tracking details so you can follow the delivery status.
Returns and Refunds
Orders can be canceled within 12 hours of placement. After this window, cancellation may not be possible. Please call us as soon as possible with your order number, and we’ll do our best to assist.
Refunds are processed within 7 days from when we receive the item.
Yes, if the size/color you want is available. Contact us with your order number and the item you’d like to exchange for, and we’ll guide you through the fastest option.
Orders & Payments
If your order hasn’t shipped yet, we may be able to cancel or update it. Contact us as soon as possible with your order number so we can check the status.
We accept major payment methods available at checkout (such as credit/debit cards and other supported checkout options shown on the payment screen.
Sales tax is applied where required. The exact tax (if any) will be calculated automatically and shown at checkout before you place the order.
Rug Care & Product Info
Yes. A rug pad helps prevent slipping, adds cushioning, protects your floors, and can extend the life of your rug.
Blot immediately with a clean, dry cloth (don’t rub). Use mild soap and water if needed, and always test a small hidden area first. For large stains or delicate fibers, we recommend professional cleaning.
Some shedding can be normal (especially with wool rugs). Regular gentle vacuuming and time will reduce shedding significantly.
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